IT Service Management

IT and business service providers are under great pressure to deliver cost-effective, high-quality, safe and reliable service to their customers and their own organizations. With growing reliance on support services and the wide range of technologies available, service providers strive to uphold high levels of customer service. ISO 20000 has been developed to make your business support organization or IT service providers more efficient and ensure quality, consistent, and reliable IT service through implementation of an Information Technology Service Management System.

Click here for more information on ISO/IEC 20000.